Simple & flexible scheduling for call centers

Always keep an eye on service times and staffing needs round the clock

 

Roster planning and Time Tracking is simple & fun with Papershift

Shift & Roster planning is easy with Papershift


Simple & Fun

Easy and intuitive scheduling for your busy call center business

Service planning is automated with Papershift

Skill based Scheduling

Conflict free shift planning based on skills & availability

Stellen Sie sich Ihre Papershift Features individuell zusammen

Accurate & Flexible

Accurate employee time tracking for the flexible shifts

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Set requirements and service times

Papershift offers you the possibility to flexibly define requirements for shifts and to create minimum staffing levels for your service hours. Take advantage of our automatic assignment of open shifts with one click and save yourself a lot of time with your shift planning.
The automatic assignment takes employee availability, absences, and contracted hours into account.
We will be happy to show you the workforce planning for call and service centers in a free and personalized demo session.

Video: Creating Shifts

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Allocate employees flexibly

With Papershift, you can keep track of your employees’ current hour accounts and allow your call center agents to flexibly split them into suitable shifts. If the hourly accounts are stored in the employee profile, the current hours are displayed in color in the overview next to the employee profile.
This prevents unnecessary overtime build-up and ensures fair service planning.

Video: Assigning Shifts

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Define additional tasks

With the Papershift Tasks module, you can flexibly assign specific tasks to your employees and define time for this. This gives you the opportunity to structurethe shifts of your employees in customer appointments,. For example, your employees will be aware at all times to whom they are currently assigned and you can list these assigned times later in your evaluation. This way, you can immediately identify the employees who should not be able to set up further appointments.

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Perfect overview of your resources

The Papershift Resource View provides an overview of the current tasks of your call center agents and customer appointments. Flexibly add employees to open tasks and ensure that you are adequately staffed during your service hours.
Papershift’s Resource View provides you with the perfect overview and allows you to respond quickly and flexibly to short-term changes.

Evaluate all times

Papershift offers you various options for time recording. Of course, you can also import recorded time tracking from external systems such as Automatic Call Distribution (ACD). In the evaluation, you then have the option to flexibly filter the recorded time tracking by employees, customers, and appointments to create individual invoices.

Your digital human resources department

With Papershift, your point of contact for personnel topics can be reached at any time and anywhere with any device.

Papershift's online human resources planning allows your employees to access your roster at any time


Service centers trust Papershift with your personnel planning
  • ALDI, customer of Papershift, Germany
A hands-on approach is always the best way to learn. We are there to support you through the initial stages of using Papershift.

Try us out for 14 days at no cost and without obligation.