Simple & flexible scheduling for call centers

Allocate employees flexibly

With Papershift, you can keep track of your employees’ current hour accounts and allow your call center agents to flexibly split them into suitable shifts. If the hourly accounts are stored in the employee profile, the current hours are displayed in color in the overview next to the employee profile.
This prevents unnecessary overtime build-up and ensures fair service planning.

Video: Assigning Shifts

Define additional tasks

With the Papershift Tasks module, you can flexibly assign specific tasks to your employees and define time for this. This gives you the opportunity to structurethe shifts of your employees in customer appointments,. For example, your employees will be aware at all times to whom they are currently assigned and you can list these assigned times later in your evaluation. This way, you can immediately identify the employees who should not be able to set up further appointments.

Perfect overview of your resources

The Papershift Resource View provides an overview of the current tasks of your call center agents and customer appointments. Flexibly add employees to open tasks and ensure that you are adequately staffed during your service hours.
Papershift’s Resource View provides you with the perfect overview and allows you to respond quickly and flexibly to short-term changes.

Evaluate all times

Papershift offers you various options for time recording. Of course, you can also import recorded time tracking from external systems such as Automatic Call Distribution (ACD). In the evaluation, you then have the option to flexibly filter the recorded time tracking by employees, customers, and appointments to create individual invoices.