Rota planning, staff attendance to payroll for 24×7 call centers.
Freedom from spreadsheets. One lovable app for customer service, contact centers & support services.
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“Set staff availability. Clock in/out for hybrid & remote workers.”
Service center staff management made easy. Watch quick demo here
Why Papershift for your customer service center?
Scale up/down basis demand. Rota attendance to payroll in one simple app
Simple & easy rota online
Open shifts, overbooked shifts. Time deficit, employee overtime or absences. Get the full picture.
Skill based scheduling
Conflict free shift planning based on skills & availability. Made simpler for managing multiple locations.
Time & attendance to payroll
Clock in/out for remote, deskless & hybrid workers. Accurate timesheet, rota attendance, absence to payroll.
Auto-Fill your Call Center’s Weekly Rota in 3 Clicks 🚀
Staff leave and changing availability make rota planning difficult. With Papershift, employees request leave and give availability, and you can then auto-fill the weekly rota in three clicks.
Customer service requirements & auto rules
Papershift offers you the possibility to flexibly define requirements for shifts and to create minimum staffing levels for your service hours.
Take advantage of our automatic assignment of open shifts with one click and save yourself a lot of time with your shift planning.
The automatic assignment takes employee availability, absences, and contracted hours into account.
Continental shift pattern? Zero hour contract?
We have you covered. Set rolling rota patterns so you never have to copy and paste again. If an employee is absent, instantly see which rota need a replacement and who is available with the right skills.
Clock in/out of your rota for both onsite & deskless workers with secure PIN access from all devices.
Secure PIN/Sign based time tracking terminal for on-site employees. 100% accuracy for timesheets over spreadsheets.
Clock in/out terminal
One click rota
Auto assign rules
Flexibly swap shifts
Notify via App
Staff absence request & approvals made easy.
Give your employees the opportunity to apply for leave and absences on their own.
With the Papershift Tasks module, you can flexibly assign specific tasks to your employees and define time for this. This gives you the opportunity to structurethe shifts of your employees in customer appointments.
Planned hours vs. contract hours of your resources. Quick view.
The Papershift resource View provides an overview of the current tasks of your call center agents and customer appointments. Flexibly add employees to open tasks and ensure that you are adequately staffed during your service hours.
Papershift’s Resource View provides you with the perfect overview and allows you to respond quickly and flexibly to short-term changes.
Automatic payroll & wage calculation. Rota attendance to auto payroll.
Calculate wages for hourly workers. Papershift will auto calculate break duration, rota attendance, timesheets recorded, contractual hourly costs and provide you a payroll suggest. HR managers and admins can quickly check, edit or approve.