Rota planning, staff attendance to payroll for 24×7 call centers.

Freedom from spreadsheets. One lovable app for customer service, contact centers & support services.

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No credit card required Fast onboarding & training

Call centre and customer service centres staff rota planning absence timesheet to payroll made easy
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“Set staff availability. Clock in/out for hybrid & remote workers.”
Service center staff management made easy. Watch quick demo here

Why Papershift for your customer service center?

Scale up/down basis demand. Rota attendance to payroll in one simple app

Papershift is simple to use and adopt

Simple & easy rota online

Open shifts, overbooked shifts. Time deficit, employee overtime or absences. Get the full picture.

Service planning is automated with Papershift

Skill based scheduling

Conflict free shift planning based on skills & availability. Made simpler for managing multiple locations.

Employee onboarding for shift planning

Time & attendance to payroll

Clock in/out for remote, deskless & hybrid workers. Accurate timesheet, rota attendance, absence to payroll.

Auto-Fill your Call Center’s Weekly Rota in 3 Clicks 🚀

Staff leave and changing availability make rota planning difficult. With Papershift, employees request leave and give availability, and you can then auto-fill the weekly rota in three clicks.

Fill rota in just 3 clicks with Papershift
call center staff set their availability for open rota slots

Customer service requirements & auto rules

Papershift offers you the possibility to flexibly define requirements for shifts and to create minimum staffing levels for your service hours.
Take advantage of our automatic assignment of open shifts with one click and save yourself a lot of time with your shift planning.
The automatic assignment takes employee availability, absences, and contracted hours into account.

Continental shift pattern? Zero hour contract?

We have you covered. Set rolling rota patterns so you never have to copy and paste again. If an employee is absent, instantly see which rota need a replacement and who is available with the right skills.

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dynamic rota planning possibility with rota scheduling tool

Clock in/out of your rota for both onsite & deskless workers with secure PIN access from all devices.

Secure PIN/Sign based time tracking terminal for on-site employees. 100% accuracy for timesheets over spreadsheets.

  • Clock in/out terminal

  • One click rota

  • Auto assign rules

  • Flexibly swap shifts

  • Notify via App

setup secure punch clock in out terminals at your workplaces with secure PIN or employee sign with Papershift
Papershift rota software - one click assign rota and inform rota schedule to employees
Papershift rota - auto assign rota based on skill and availability
Papershift rota - flexibly offer and swap rotas within the team
Papershift rota - working time balance absence request and checking rota schedule made easy for employees via the Papershift plan app
manager's view to approve or decline a leave request

Staff absence request & approvals made easy.

Give your employees the opportunity to apply for leave and absences on their own.
With the Papershift Tasks module, you can flexibly assign specific tasks to your employees and define time for this. This gives you the opportunity to structurethe shifts of your employees in customer appointments.

Planned hours vs. contract hours of your resources. Quick view.

The Papershift resource View provides an overview of the current tasks of your call center agents and customer appointments. Flexibly add employees to open tasks and ensure that you are adequately staffed during your service hours.
Papershift’s Resource View provides you with the perfect overview and allows you to respond quickly and flexibly to short-term changes.

Papershift rota - at a glance overview of employees planned vs actual rota scheduled hours
Papershift Payroll - process automatic payroll and wages from rota timesheet across multiple locations

Automatic payroll & wage calculation. Rota attendance to auto payroll.

Calculate wages for hourly workers. Papershift will auto calculate break duration, rota attendance, timesheets recorded, contractual hourly costs and provide you a payroll suggest. HR managers and admins can quickly check, edit or approve.

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Papershift support is rated great by our customers

A whopping 97.3% customer happiness rating.

Fast onboarding. Simple training. Friendly support. Our rockstar team is available for you.

Get in touch with us

Ready to save 18 hours/week in call/service center staff management? Get your personalised demo.
Capterra rates Papershift 4.8/5 in rota planning software