The idea to centrally manage workforce planning for more than 1,000 employees at more than 50 locations, with paper notes and Excel is exhausting. The idea and practice limits growth in all facets.
BURGER KING had also experienced this in Austria. But they were quick to address the growing problem before it compounded. It found its partner in Papershift to make the successful step in the digitization of their workforce management.
Expanding fast in Austria
Founded in the USA in 1954 BURGER KING is the second largest fast-food hamburger chain in the world. In Austria, more than 50 restaurants of the global brand are operated by TQSR Holding and Development GmbH as master franchisees. BURGER KING Austria has been expanding rapidly since 2015, opening around 10 new restaurants each year and now has more than 1,000 employees.
For all Austrian BURGER KING restaurants, quality and taste come first. As a master franchisee, TQSR aims to provide guests with outstanding experience in the form of tasteful, fresh produce at attractive prices.
The challenge with workforce administration to maintain growth like a clockwork
In order to live up to its claim, BURGER KING relies day after day on its most important resource: its Employees.
Due to the growing number of employees and branches, the company was increasingly confronted with major problems in the area of workforce planning.
The main challenge was the growing number of employees. BURGER KING Austria expands and opens about ten restaurants every year(…). This, of course, makes administration more and more difficult and time-consuming.Alexander FeitschTQSR Holding and Development
Above all in terms of administration, evaluation and time recording, BURGER KING finally had to recognise that Excel tables and paper management no longer met the company’s requirements.
Finding the growth partner in Papershift’s Enterprise solution
With Papershift’s Enterprise solution, BURGER KING has managed to digitize its workforce planning and at the same time make it more efficient.
Papershift helps us to make the duty rosters more efficient, to keep the employees better informed and it makes the administration of all employees easier for us.Alexander FeitschTQSR Holding and Development
With Papershift’s online duty roster, BURGER KING can centrally organize its duty roster at any number of locations, create individual working areas and shifts as well as assign employees – and all this simply online at the click of a mouse. Thanks to numerous automated processes, BURGER KING not only saves its employees time but also the anxiety. With online access, employees can view their current roster at any time and are automatically informed of changes.
Employees are now also more closely involved in vacation and absence planning and help shape the process. Employees can create absences in the system and their superiors only have to confirm or reject them.
With the Analysis & Reports module, BURGER KING can analyse all current data from locations, work areas or from the entire human resource department at any time. On the micro-level, restaurant managers can, for example, evaluate individual working areas, shifts or employee groups in order to improve the processes in the individual restaurants.
Clockwork workforce management, smiling employees and happier guests
Although the opinions of the employees regarding the switch to Papershift were very divided at the beginning, the reactions are now consistently positive.
We have been working with Papershift for several months now and the response has been very, very positive from all the restaurant managers.Alexander FeitschTQSR Holding and Development
Value added by Papershift, BURGER KING has been able to simplify and speed up duty roster planning considerably. with Papershift, the roster can now be created for a whole week within a few minutes. One of the reasons for this is that shift layers can now be created as a template so that they only have to be filled with employees once a week. In addition, Papershift automatically provides guidance on how to improve duty planning, such as when certain employees are only available on certain days.
Another important feature is the Papershift reports: thanks to the real-time synchronization, the head office always has up-to-date data from workforce planning and HR teams at its disposal. This way reports can be generated quickly and important data and key figures can be obtained and processed. This, in turn, helps the head office to improve processes and, monitor costs and budget.
Many processes run faster and simpler simply because the employees are now involved from the start. This starts with the employee check-in when a new employee joins the company, continues with the recording of working times and absences, and ends with shift planning.
With the Papershift time clock, employees only have to clock in when they come to work and clock out when they go home. With their smartphone, they can access the duty roster online at any time. There they immediately see when a roster has changed and when they have free, which of course makes them more flexible.
Since the time we started using Papershift, the employees are much more involved in the shift planning. For example, for an employee to request shift-free days, they have to communicate to the restaurant manager – this is now easily done via the app – and so the restaurant manager can take into account the wishes of the employees during the shift planning and scheduling phase. This naturally leads to higher satisfaction of our employees.Alexander FeitschTQSR Holding and Development
In addition, Papershift supports BURGER KING Head Office in complying with legal requirements. Such as daily maximum working hours or minimum rest and break periods. These things can be forgotten in the hectic pace of everyday life. Papershift automatically sends reminders, which of course makes the work for the restaurant managers in the store a lot easier.
These can now focus on the essentials, namely to offer their guests a pleasant stay and fresh, tasty products.
The future is now
The success story of BURGER KING and Papershift does not end here. BURGER KING constantly strives to increase the efficiency and happiness of its employees. While at the same time being able to react flexibly to new events. For this purpose, a project is set up in collaboration with Papershift. Its goal is to determine the optimal requirement for employees on the basis of findings from sales and demand planning and to use artificial intelligence to make these processes as efficient as possible in the future.